Return and Cancel Policy

At Vivewigs, we stand behind our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guidelines below for details.

Ineligible Products for Return:

Frontal lace was cut or damaged
Original packing or product was altered
Item was worn or sprayed with any hair styling products
Made-to-measure products

Information You Directly and Voluntarily Provide to Us:

We collect personal information you provide to us when you use our Services, in order to fulfill your purchase or provide services. For example, if you visit our Site and place an order, we collect information that you provide to us during the ordering process. This information will include your Last Name, Mailing Address, Email Address, Phone Number, Products you are interested in, WhatsApp, Company, and Country. We may also collect personal information when you communicate with any of our departments, such as customer service, or when you complete online forms or surveys provided on the Site. You may also choose to provide your email address to us if you would like to receive information about the products and services that we offer.

Cancellation

There is no fee for cancellations on orders placed within 48 hours.
Any cancellation for orders placed on our website after 48 hours will incur a 10% restocking fee.
Any cancellation for orders placed on our website after 1 week will incur a 30% restocking fee.
Any cancellation for orders placed on our website after 4 week will incur a 50% restocking fee.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customers will only be charged for shipping costs; No restocking fee will be charged to consumers for returning a product.

Services provided by third parties

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.

Please be aware that some providers or their facilities may be located in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may be governed by the laws of the jurisdiction where that provider is located or where its facilities are located.

Stock hair systems

Stock hair systems can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.
If the base size or hair length we cut for you is incorrect, please first send photos as proof.
Goods must be returned within 15 days after receipt.
We will only process a replacement or refund after we have received the goods. We take no responsibility for returns lost by postal services.
You will be responsible for the hair systems until they reach us.

Custom hair systems

The hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.
You will be responsible for the hair systems until they reach us.

REPAIR ORDERS
Our Repair Services Cover:

Professional Cleaning.
Remove glue and other residue from base.
Mending base tears.
If you have a PU base, we will brush on a new layer of PU.
Lace front replacement.
Edges that fray over time can be replaced to achieve a more natural look.

Accessories

Refunds can only be issued if the packaging is unopened and the hair system is unused and unaltered (no cutting, no trimming, no dyeing of the hair system).